Dr. Gretchen Purcell Jackson


Gretchen Purcell Jackson, M.D., Ph.D., F.A.C.S., F.A.C.M.I., is an Associate Professor of Surgery, Pediatrics, and Biomedical Informatics at Vanderbilt University Medical Center and an internationally recognized informatician with over 25 years of contributions to surgical science, informatics research, and innovations in health information technologies. She earned her Ph.D. in Medical Informatics at Stanford University in 1997, and she held informatics faculty and leadership positions at three universities during her surgical residency and fellowship. Dr. Jackson’s current research is focused on empowering patients and families through health information technologies. Dr. Jackson is a member of the Board of Directors for the American Medical Informatics Association and an elected fellow of the American College of Medical Informatics. In 2014, she joined the first class of 455 diplomates who became board certified in Clinical Informatics.



Presentation Details

A Technology-Based Patient and Family Engagement Consultation Service

The Vanderbilt University Medical Center has developed a Technology-Based Patient and Family Engagement Consultation Service, designed engage pediatric patients and their families in their health and disease management using health information technologies. Consultations focus on understanding a family’s level of action and health-related needs. A multidisciplinary team delivers health information technology interventions to assist the families with education, disease management, behavioral change, or emotional support. This consultation service provides a generalizable and scalable framework for promoting engagement in the hospital setting using health information technologies.  This presentation will describe the preliminary experience with this consultation service and lessons learned.

Learning Objectives:

  • Describe the developmental stages of patient activation
  • Identify the types of health-related needs that occur in the inpatient setting
  • Discuss why single-technology approaches to engagement are likely to fail